Shipping & Delivery

Dispatch times

We process orders Monday to Friday, excluding bank holidays. Our daily dispatch cut-off is 3pm UK time.

We aim to dispatch orders placed before 3pm the same working day. Orders placed after 3pm, at weekends or on bank holidays will normally be dispatched the next working day.

During busy periods, processing may take a little longer.

Delivery options

Available delivery services, prices and estimated delivery times are shown at checkout.

Delivery estimates start from the date your order is dispatched, rather than when it is placed. Royal Mail Tracked 24 and 48 are delivery aims, not guaranteed next-day or two-day services.

Free delivery

Free delivery is available on qualifying UK orders. Eligibility and any applicable minimum spend will be shown on our website and at checkout.

Tracking your order

You’ll receive an order confirmation email after checkout, followed by a dispatch email with tracking details once your parcel is on its way.

Please check your junk or spam folder if these emails haven’t arrived.

International delivery

Available destinations and shipping charges are shown at checkout. International delivery can take longer due to customs processing and local postal services.

Depending on your destination, import duties, taxes or handling fees may apply. Unless checkout states these are included, you are responsible for paying these charges.

Delays or missing parcels

Delivery estimates may be affected by bank holidays, severe weather or courier disruption.

If your order is delayed, missing or marked as delivered but hasn’t arrived, contact crystal.colehouse@gmail.com with your order number so we can investigate.

Changes to your delivery address

Please check your delivery details carefully before placing your order. If you spot a mistake, email crystal.colehouse@gmail.com straight away.

We process orders quickly, so we cannot guarantee address changes once processing has begun.